Privacy Policy

Last updated: 9 September 2026

Triple Helix Solutions uses the business contact information you provide—such as your name, company, email address, telephone number, country and product requirements—to respond to enquiries, prepare quotations and manage potential or existing business relationships.

Information we process

We may process information submitted through email, telephone, WhatsApp, the Helix AI Assistant or website enquiry tools, together with necessary correspondence and quotation records. When a visitor successfully verifies an email address, the supplied email address, name, company and country are retained in a protected business-contact register accessible only to an authorised administrator.

AI assistant

Messages sent to the Helix AI Assistant are processed by an artificial-intelligence service to answer catalogue questions and support quotation preparation. Do not enter patient information, confidential medical records, payment-card information, passwords or other sensitive personal information. AI answers may be incomplete and must be confirmed in a formal quotation.

Purpose and sharing

Information is used only for legitimate business communication, quotation preparation, order administration, compliance and service improvement. We do not sell personal information. Information may be shared with service providers or authorities only where necessary for these purposes or required by law.

Retention and security

Records are retained only as long as reasonably required for business, legal and regulatory purposes. Reasonable organisational and technical safeguards are used to protect them.

Your choices

You may request access, correction or deletion of your contact information, subject to applicable legal obligations. Email info@triplehelixsolutions.com.

International enquiries

By contacting a business in Pakistan, your information may be processed in Pakistan. Applicable rights depend on your jurisdiction.